Master of Science - Industrial and Organizational Psychology Degree
MIOP 511 - Job Analysis and Performance Appraisal
Systems Thinking
Arnold, R. D., & Wade, J. P. (2015). A Definition of Systems Thinking: A Systems Approach. Procedia Computer Science, 44, 669–678. https://doi.org/10.1016/j.procs.2015.03.050
Flood, R. L. (2010). The Relationship of ‘Systems Thinking’ to Action Research. Systemic Practice and Action Research, 23(4), 269–284. https://doi.org/10.1007/s11213-010-9169-1
Monat, J. P., & Gannon, T. F. (2015). What is Systems Thinking? A Review of Selected Literature Plus Recommendations. American Journal of Systems Science, 4(1), 11-26. https://doi.org/10.5923/j.ajss.20150401.02
Corporate Strategy
Shanafelt, T. D., & Noseworthy, J. H. (2017). Executive Leadership and Physician Well-being: Nine Organizational Strategies to Promote Engagement and Reduce Burnout. Mayo Clinic Proceedings, 92(1), 129–146. https://doi.org/10.1016/j.mayocp.2016.10.004
ROWLINSON, M., HASSARD, J., & DECKER, S. (2014). RESEARCH STRATEGIES FOR ORGANIZATIONAL HISTORY: A DIALOGUE BETWEEN HISTORICAL THEORY AND ORGANIZATION THEORY. The Academy of Management Review, 39(3), 250–274. https://doi.org/10.5465/amr.2012.0203
Shaukat, A., Qiu, Y., & Trojanowski, G. (2016). Board Attributes, Corporate Social Responsibility Strategy, and Corporate Environmental and Social Performance. Journal of Business Ethics, 135(3), 569–585. https://doi.org/10.1007/s10551-014-2460-9
Hunger, J. D., & Wheelen, T. L. (2011). Essentials of strategic management (5th ed.). Prentice Hall. http://elibrary.gci.edu.np/handle/123456789/718
Corporate Strategy & Culture
Smircich, L. (1983). Concepts of Culture and Organizational Analysis. Administrative Science Quarterly, 28(3), 339–358. https://doi.org/10.2307/2392246
Omotayo, F. O. (2015). Knowledge management as an important tool in organisational management: a review of literature. Library Philosophy and Practice, 1-1.
Chatterji, A. K., Findley, M., Jensen, N. M., Meier, S., & Nielson, D. (2016). Field experiments in strategy research. Strategic Management Journal, 37(1), 116–132. https://doi.org/10.1002/smj.2449
Barry, D., & Elmes, M. (1997). Strategy Retold: Toward a Narrative View of Strategic Discourse. The Academy of Management Review, 22(2), 429–452. https://doi.org/10.2307/259329
HCM Legal Issues
Georgiev, G. S. (2021). The Human Capital Management Movement in U.S. Corporate Law. Tulane Law Review, 95(3), 639-.
Job Analysis
Valecha, N. (2022). Transforming human resource management with HR analytics: A critical Analysis of Benefits and challenges. International Journal for Global Academic & Scientific Research, 1(2), 56–66. https://doi.org/10.55938/ijgasr.v1i2.16
Job Design
Oldham, G. R., & Hackman, J. R. (2010). Not what it was and not what it will be: The future of job design research. Journal of Organizational Behavior, 31(2–3), 463–479. https://doi.org/10.1002/job.678
Assessment & Selection
Oswald, F. L., & Hough, L. M. (2011). Personality and its assessment in organizations: Theoretical and empirical developments. In APA handbook of industrial and organizational psychology, Vol 2: Selecting and developing members for the organization (pp. 153–184). American Psychological Association. https://doi.org/10.1037/12170-005
ONES, D. S., DILCHERT, S., VISWESVARAN, C., & JUDGE, T. A. (2007). IN SUPPORT OF PERSONALITY ASSESSMENT IN ORGANIZATIONAL SETTINGS. Personnel Psychology, 60(4), 995–1027. https://doi.org/10.1111/j.1744-6570.2007.00099.x
Campion, M. C., Campion, E. D., & Campion, M. A. (2019). Using Practice Employment Tests to Improve Recruitment and Personnel Selection Outcomes for Organizations and Job Seekers. Journal of Applied Psychology, 104(9), 1089–1102. https://doi.org/10.1037/apl0000401
Woods, S. A., Ahmed, S., Nikolaou, I., Costa, A. C., & Anderson, N. R. (2019). Personnel selection in the digital age: A review of validity and applicant reactions, and future research challenges. European Journal of Work and Organizational Psychology, 29(1), 64-77. https://doi.org/10.1080/1359432x.2019.1681401
Motivation Theories
Steers, R. M., Mowday, R. T., & Shapiro, D. L. (2004). The Future of Work Motivation Theory. The Academy of Management Review, 29(3), 379–387. https://doi.org/10.5465/AMR.2004.13670978
Pardee, R. L. (1990, February). Motivation Theories of Maslow, Herzberg, McGregor & McClelland. A Literature Review of Selected Theories Dealing with Job Satisfaction and Motivation. (Report No. ED316767). https://files.eric.ed.gov/fulltext/ED316767.pdf
Michaelson, C. (2005). Meaningful Motivation for Work Motivation Theory. The Academy of Management Review, 30(2), 235–238. https://doi.org/10.5465/AMR.2005.16387881
Leadership & Motivation
Evans, M. G. (1970). Leadership and Motivation: A Core Concept. Academy of Management Journal, 13(1), 91–102. https://doi.org/10.5465/254928
Roßnagel, C. S. (2016). Leadership and motivation. Springer Texts in Business and Economics, 217-228. https://doi.org/10.1007/978-3-319-31036-7_12
Isaac, R. G., Zerbe, W. J., & Pitt, D. C. (2001). Leadership And Motivation: The Effective Application Of Expectancy Theory. Journal of Managerial Issues, 13(2), 212–226.
Nader, R. (1988). Leadership and motivation. Unknown, 1-15. https://www.gov.nl.ca/tcar/files/CCB_LeadershipGuide.pdf
Appelbaum, S. H., St‐Pierre, N., & Glavas, W. (1998). Strategic organizational change: The role of leadership, learning, motivation and productivity. Management Decision, 36(5), 289-301. https://doi.org/10.1108/00251749810220496
Hersona, S., & Sidharta, I. (2017). INFLUENCE OF LEADERSHIP FUNCTION, MOTIVATION AND WORK DISCIPLINE ON EMPLOYEES' PERFORMANCE. Jurnal Aplikasi Manajemen, 15(3), 528-537. https://doi.org/10.21776/ub.jam.2017.015.03.18
Employee Motivation
Reizer, A., Brender-Ilan, Y., & Sheaffer, Z. (2019). Employee motivation, emotions, and performance: a longitudinal diary study. Journal of Managerial Psychology, 34(6), 415–428. https://doi.org/10.1108/JMP-07-2018-0299
Leaders & Followers
Norman, S. M., Avey, J., Larson, M., & Hughes, L. (2020). The development of trust in virtual leader–follower relationships. Qualitative Research in Organizations and Management, 15(3), 279–295. https://doi.org/10.1108/QROM-12-2018-1701
Mackey, J. D., McAllister, C. P., Maher, L. P., & Wang, G. (2019). Leaders and followers behaving badly: A meta‐analytic examination of curvilinear relationships between destructive leadership and followers’ workplace behaviors. Personnel Psychology, 72(1), 3–47. https://doi.org/10.1111/peps.12286
Grover, S. L., Abid-Dupont, M.-A., Manville, C., & Hasel, M. C. (2019). Repairing Broken Trust Between Leaders and Followers: How Violation Characteristics Temper Apologies. Journal of Business Ethics, 155(3), 853–870. https://doi.org/10.1007/s10551-017-3509-3
HRM Methods & Approaches
Waldkirch, M., Bucher, E., Schou, P. K., & Grünwald, E. (2021). Controlled by the algorithm, coached by the crowd - how HRM activities take shape on digital work platforms in the gig economy. International Journal of Human Resource Management, 32(12), 2643–2682. https://doi.org/10.1080/09585192.2021.1914129
Muñoz-Pascual, L., Galende, J., & Curado, C. (2020). Human Resource Management Contributions to Knowledge Sharing for a Sustainability-Oriented Performance: A Mixed Methods Approach. Sustainability (Basel, Switzerland), 12(1), 161-. https://doi.org/10.3390/su12010161
Job Descriptions & Legality
Raghavan, M., Barocas, S., Kleinberg, J., & Levy, K. (2020). Mitigating Bias in Algorithmic Hiring: Evaluating Claims and Practices. ArXiv.Org. https://doi.org/10.1145/3351095.3372828
Brannen, D. A. (2016, February 17). Why You Should Have Job Descriptions. Society for Human Resource Management. https://www.shrm.org/resourcesandtools/hr-topics/talent-acquisition/pages/why-you-should-have-job-descriptions.aspx
Rosenthal Law Group. (2017, January 18). Written job descriptions...more important than you think. Part I. https://www.rosenthalcounsel.com/blog-and-recent-news/2017/january/written-job-descriptions-more-important-than-you/
Personnel Management
Chang, K. (2020). Artificial intelligence in personnel management: the development of APM model. The Bottom Line (New York, N.Y.), 33(4), 377–388. https://doi.org/10.1108/BL-08-2020-0055
Kryshtanovych, M., Kapitanets, S., Filina, S., Oleksiuk, N., & Prodius, O. (2019). ASSESSMENT OF THE EFFECTIVENESS OF STRATEGIC PERSONNEL MANAGEMENT OF THE COMPANY. Academy of Strategic Management Journal, 18, 1–6.
Performance Management
Pugna, I., Duțescu, A., & Stănilă, O. (2019). Corporate Attitudes towards Big Data and Its Impact on Performance Management: A Qualitative Study. Sustainability (Basel, Switzerland), 11(3), 684-. https://doi.org/10.3390/su11030684
Richards, G., Yeoh, W., Chong, A. Y. L., & Popovič, A. (2017). Business intelligence effectiveness and corporate performance management: An empirical analysis. Journal of Computer Information Systems, 59(2), 188-196. https://doi.org/10.1080/08874417.2017.1334244
Performance Appraisal
Performance & Strategy
George, B., Walker, R. M., & Monster, J. (2019). Does Strategic Planning Improve Organizational Performance? A Meta‐Analysis. Public Administration Review, 79(6), 810–819. https://doi.org/10.1111/puar.13104
Fuertes, G., Alfaro, M., Vargas, M., Gutierrez, S., Ternero, R., & Sabattin, J. (2020). Conceptual Framework for the Strategic Management: A Literature Review—Descriptive. Journal of Engineering, 2020, 1–21. https://doi.org/10.1155/2020/6253013
Performance Evaluation
Kianto, A., Sáenz, J., & Aramburu, N. (2017). Knowledge-based human resource management practices, intellectual capital and innovation. Journal of Business Research, 81, 11–20. https://doi.org/10.1016/j.jbusres.2017.07.018
Stone, D. L., Deadrick, D. L., Lukaszewski, K. M., & Johnson, R. (2015). The influence of technology on the future of human resource management. Human Resource Management Review, 25(2), 216-231. https://doi.org/10.1016/j.hrmr.2015.01.002
Mosca, J. B., Curtis, K., & Puches, L. (2022). Annual Performance Appraisals Are Replaced With the Coaching and Leadership of Employees. Journal of Business Diversity, 22(1), 1–9. https://doi.org/10.33423/jbd.v22i1.5000
Singh, N., Bamel, U., & Vohra, V. (2021). The mediating effect of meaningful work between human resource practices and innovative work behavior: a study of emerging market. Employee Relations, 43(2), 459–478. https://doi.org/10.1108/ER-04-2020-0150
Motivation & Performance
PAAIS, M., & PATTIRUHU, J. R. (2020). Effect of Motivation, Leadership, and Organizational Culture on Satisfaction and Employee Performance. The Journal of Asian finance, economics, and business, 7(8), 577–588.
Performance Issues
Ibrahim, R., Boerhannoeddin, A., & Bakare, K. K. (2017). The effect of soft skills and training methodology on employee performance. European Journal of Training and Development, 41(4), 388–406. https://doi.org/10.1108/EJTD-08-2016-0066
Soomro, A. A., Breitenecker, R. J., & Shah, S. A. M. (2018). Relation of work-life balance, work-family conflict, and family-work conflict with the employee performance-moderating role of job satisfaction. South Asian Journal of Business Studies, 7(1), 129-. https://doi.org/10.1108/SAJBS-02-2017-0018
Diagnosing Performance Issues
Diamantidis, A. D., & Chatzoglou, P. (2019). Factors affecting employee performance: an empirical approach. International Journal of Productivity and Performance Management, 68(1), 171–193. https://doi.org/10.1108/IJPPM-01-2018-0012
Hartika, A., Fitridiani, M., & Asbari, M. (2023). The Effect of Job Satisfaction and Job Loyalty on Employee Performance: A Narrative Literature Review. JOURNAL OF INFORMATION SYSTEMS AND MANAGEMENT, 2(3), 9-15. https://jisma.org/index.php/jisma/article/view/309/79
Mazhisham, P. H., Khalid, M. Y., Nazli, N. N. N. N., Manap, R., & Hussain, N. H. M. (2018). IDENTIFICATION OF TRAINING NEEDS ASSESSMENT IN ORGANIZATIONAL CONTEXT. International Journal of Modern Trends in Social Sciences, 1(5), 20-30. http://www.ijmtss.com/PDF/IJMTSS-2018-05-12-03.pdf
Performance Evaluation: Ongoing/Process Orientation vs. Results/Goal Driven Approaches
Heller, M. (2017). Real-time, ongoing employee feedback: the perk that actually retains. Strategic HR Review, 16(3), 125–130. https://doi.org/10.1108/SHR-03-2017-0016
Adler, S., Campion, M., Colquitt, A., Grubb, A., Murphy, K., Ollander-Krane, R., & Pulakos, E. D. (2016). Getting Rid of Performance Ratings: Genius or Folly? A Debate. Industrial and Organizational Psychology, 9(2), 219–252. https://doi.org/10.1017/iop.2015.106
Zweig, D., & Webster, J. (2004). What are we measuring? An examination of the relationships between the big-five personality traits, goal orientation, and performance intentions. Personality and Individual Differences, 36(7), 1693-1708. https://doi.org/10.1016/j.paid.2003.07.010
Performance Evaluation Methods
Vuong, T. D. N., & Nguyen, L. T. (2022). The Key Strategies for Measuring Employee Performance in Companies: A Systematic Review. Sustainability (Basel, Switzerland), 14(21), 14017-. https://doi.org/10.3390/su142114017
Posthuma, R. A., & Campion, M. A. (2008). Twenty best practices for just employee performance reviews. Compensation & Benefits Review, 40(1), 47-55. https://doi.org/10.1177/0886368707312139
Bias
Hristov, I., Camilli, R., & Mechelli, A. (2022). Cognitive biases in implementing a performance management system: behavioral strategy for supporting managers’ decision-making processes. Management Research News, 45(9), 1110–1136. https://doi.org/10.1108/MRR-11-2021-0777
Bias & Error
Zhang, C., & Gaudiano, P. (2023). An Agent-Based Simulation of How Promotion Biases Impact Corporate Gender Diversity. Applied Sciences, 13(4), 2457-. https://doi.org/10.3390/app13042457
360 Degree Assessment
Kanaslan, E. K., & Iyem, C. (2016). Is 360 Degree Feedback Appraisal an Effective Way of Performance Evaluation? International Journal of Academic Research in Business and Social Sciences, 6(5). https://doi.org/10.6007/IJARBSS/v6-i5/2124
Feedback
Giving Feedback
Sommer, K. L., & Kulkarni, M. (2012). Does constructive performance feedback improve citizenship intentions and job satisfaction? The roles of perceived opportunities for advancement, respect, and mood. Human Resource Development Quarterly, 23(2), 177–201. https://doi.org/10.1002/hrdq.21132
Brodsky, S., Runcie, D., & Lichtenstein, B. (1996). Constructive feedback in organizational team-building. Occupational Medicine, 11(4), 727-737. https://www.researchgate.net/publication/14230466_Constructive_feedback_in_organizational_team-building
Harvey, J.-F., & Green, P. (2022). Constructive feedback: When leader agreeableness stifles team reflexivity. Personality and Individual Differences, 194, 111624-. https://doi.org/10.1016/j.paid.2022.111624
One-on-One Check-ins
Diana, Mrs. H. S., & Devi, M. (2020). A Study on Effectiveness of Performance Appraisal System at Wonjin Autoparts India Pvt. Ltd. IARJSET, 8(6), 194–199. https://doi.org/10.17148/IARJSET.2021.8633
Motivation & Feedback
Dahling, J., O’Malley, A. L., & Chau, S. L. (2015). Effects of feedback motives on inquiry and performance. Journal of Managerial Psychology, 30(2), 199–215. https://doi.org/10.1108/JMP-12-2012-0409
Performance Evaluation & Strategy
Moon, H., Ruona, W., & Valentine, T. (2017). Organizational strategic learning capability: exploring the dimensions. European Journal of Training and Development, 41(3), 222–240. https://doi.org/10.1108/EJTD-08-2016-0061
Bowlby, R. (2012). Living the Future: Organizational Performance Assessment. Journal of Library Administration, 52(6–7), 626–652. https://doi.org/10.1080/01930826.2012.707958
SMART Goals
Goal Setting & Strategy
Performance Management Systems
Ojiako, U., Bititci, U., Marshall, A., Chipulu, M., Manville, G., Muthalagu, S. J., & Farrington, T. (2023). Ambiguity in performance management systems of complex multi-stakeholder organisations. Production Planning & Control, 34(14), 1393–1413. https://doi.org/10.1080/09537287.2021.2014590
Hawthorne Studies
Muldoon, J. (2017). The Hawthorne studies: an analysis of critical perspectives, 1936-1958. Journal of Management History, 23(1), 74–94. https://doi.org/10.1108/JMH-09-2016-0052
Muldoon, J. (2012). The Hawthorne legacy: A reassessment of the impact of the Hawthorne studies on management scholarship, 1930‐1958. Journal of Management History (2006), 18(1), 105–119. https://doi.org/10.1108/17511341211188682
Hawthorne Effect
Levitt, S. D., & List, J. A. (2011). Was There Really a Hawthorne Effect at the Hawthorne Plant? An Analysis of the Original Illumination Experiments. American Economic Journal. Applied Economics, 3(1), 224–238. https://doi.org/10.1257/app.3.1.224
Elton Mayo & Fritz Roethlisberger
A Field Is Born. (2008). Harvard Business Review, 86(7/8), 164.
Job Redesign
Siengthai, S., & Pila-Ngarm, P. (2016). The interaction effect of job redesign and job satisfaction on employee performance. Evidence-Based HRM : A Global Forum for Empirical Scholarship, 4(2), 162–180. https://doi.org/10.1108/EBHRM-01-2015-0001
Counterproductive Workplace Behaviors
Follmer, K. B., Geiger, M., Beatty, J. E., & Follmer, D. J. (2023). The Consequences of not Being Me: Longitudinal Examination of the Relations Among Anticipated Discrimination, Authenticity, and Counterproductive Work Behaviors. Group & Organization Management, 48(4), 1058–1095. https://doi.org/10.1177/10596011221107720
Organizations on the Couch
Kets de Vries, M. (2004). Organizations on the Couch: A Clinical Perspective on Organizational Dynamics. European Management Journal, 22(2), 183–200. https://doi.org/10.1016/j.emj.2004.01.008
Workplace Incivility
Schilpzand, P., De Pater, I. E., & Erez, A. (2016). Workplace incivility: A review of the literature and agenda for future research. Journal of Organizational Behavior, 37(S1), S57–S88. https://doi.org/10.1002/job.1976
Workplace Bullying
Vartia, M. A.-L. (2001). Consequences of Workplace Bullying with Respect to the well-being of Its Targets and the Observers of Bullying. Scandinavian Journal of Work, Environment & Health, 27(1), 63–69. https://doi.org/10.5271/sjweh.588
Gossip
Revisiting Women’s Ways of Knowing: Blythe McVicker Clinchy. (2002). In Personal Epistemology (pp. 69–93). Routledge. https://doi.org/10.4324/9780203424964-10
Pressure, Stress, Burnout & Their Effects
Eisenberger, R., & Aselage, J. (2009). Incremental effects of reward on experienced performance pressure: positive outcomes for intrinsic interest and creativity. Journal of Organizational Behavior, 30(1), 95–117. https://doi.org/10.1002/job.543
Bradley, A., & Semler, K. (2023). Re-discovering Purpose in the Face of Overwhelm and Burnout at Work. Developing Leaders, 40, 88–99.
Emotions in Organizations
Positive Psychology
Seligman, M. E. P., & Csikszentmihalyi, M. (2000). Positive Psychology: An Introduction. The American Psychologist, 55(1), 5–14. https://doi.org/10.1037/0003-066X.55.1.5
Setting Boundaries
Plester, B. (2009). Crossing the line: boundaries of workplace humour and fun. Employee Relations, 31(6), 584–599. https://doi.org/10.1108/01425450910991749
Positive Culture
Blattner, J., & Walter, T. J. (2015). Creating and sustaining a highly engaged company culture in a multigenerational workplace. Strategic HR Review, 14(4), 124–130. https://doi.org/10.1108/SHR-06-2015-0043
Human Capital Interventions
Work Happiness
Eckhaus, E. (2021). The Fourth Dimension of Happiness and Work Satisfaction. Management & Marketing (Bucharest, Romania), 16(2), 118–133. https://doi.org/10.2478/mmcks-2021-0008
Work Wellness
Zhang, Z., & Song, P. (2020). Multi-Level Effects of Humble Leadership on Employees’ Work Well-Being: The Roles of Psychological Safety and Error Management Climate. Frontiers in Psychology, 11, 571840–571840. https://doi.org/10.3389/fpsyg.2020.571840
Soren, A., & Ryff, C. D. (2023). Meaningful Work, Well-Being, and Health: Enacting a Eudaimonic Vision. International Journal of Environmental Research and Public Health, 20(16), 6570-. https://doi.org/10.3390/ijerph20166570
Work/Life Balance
Khateeb, F. R. (2021). WORK LIFE BALANCE - A REVIEW OF THEORIES, DEFINITIONS AND POLICIES. Cross-Cultural Management Journal, XXIII(1), 27–55.
Irawanto, D. W., Novianti, K. R., & Roz, K. (2021). Work from home: Measuring satisfaction between work-life balance and work stress during the COVID-19 pandemic in Indonesia. Economies, 9(3), 1–13. https://doi.org/10.3390/economies9030096
Palumbo, R. (2020). Let me go to the office! An investigation into the side effects of working from home on work-life balance. The International Journal of Public Sector Management, 33(6/7), 771–790. https://doi.org/10.1108/IJPSM-06-2020-0150
Teams - Positive & Negatives
Stahl, G. K., & Maznevski, M. L. (2021). Unraveling the effects of cultural diversity in teams: A retrospective of research on multicultural work groups and an agenda for future research. Journal of International Business Studies, 52(1), 4–22. https://doi.org/10.1057/s41267-020-00389-9
van der Lippe, T., & Lippényi, Z. (2019). Co‐workers working from home and individual and team performance. New Technology, Work and Employment, 35(1), 60-79. https://doi.org/10.1111/ntwe.12153
Groupthink
Pol, O., Bridgman, T., & Cummings, S. (2022). The forgotten ‘immortalizer’: Recovering William H Whyte as the founder and future of groupthink research. Human Relations (New York), 75(8), 1615–1641. https://doi.org/10.1177/00187267211070680
Van Bavel, J. J., Reinero, D. A., Harris, E., Robertson, C. E., & Pärnamets, P. (2020). Breaking Groupthink: Why Scientific Identity and Norms Mitigate Ideological Epistemology. Psychological Inquiry, 31(1), 66–72. https://doi.org/10.1080/1047840X.2020.1722599
Creativity, Innovation & Culture
Shao, Y., Zhang, C., Zhou, J., Gu, T., & Yuan, Y. (2019). How Does Culture Shape Creativity? A Mini-Review. Frontiers in Psychology, 10, 1219–1219. https://doi.org/10.3389/fpsyg.2019.01219
Wang, J., Cheng, G. H. ‐L., Chen, T., & Leung, K. (2019). Team creativity/innovation in culturally diverse teams: A meta‐analysis. Journal of Organizational Behavior, 40(6), 693–708. https://doi.org/10.1002/job.2362
Engagement vs. Affective Commitment
Albrecht, S. L., & Marty, A. (2020). Personality, self-efficacy and job resources and their associations with employee engagement, affective commitment and turnover intentions. International Journal of Human Resource Management, 31(5), 657–681. https://doi.org/10.1080/09585192.2017.1362660
Aboramadan, M., & Dahleez, K. A. (2020). Leadership styles and employees’ work outcomes in nonprofit organizations: the role of work engagement. The Journal of Management Development, 39(7/8), 869–893. https://doi.org/10.1108/JMD-12-2019-0499
Flow