The Customer service survival kit: What to say to defuse even the worst customer situations by 
The Everything guide to customer engagement: Connect with customers to build trust, foster loyalty, grow a successful business by 
Millennial rules : how to connect with the first digitally savvy generation of consumers and employees by 
The Power of customer misbehavior: Drive growth and innovation by learning from your customers by 
What great service leaders know and do: Creating breakthroughs in service firms by Click on Subject Headings to find more books in eCatalog
