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The hospitality industry is worth billions of dollars and its employees come from all kinds of educational backgrounds and professional experiences. Managing talent and tasks in this industry is often much more difficult than it seems.

Enthusiasm lies at the foundation of all progress. Henry Ford, a spearhead of the Industrial Revolution, showed the way to progress more than a century ago with this maxim. Society evolves more and more rapidly; we cannot predict the evolutions that will upset the hotel industry of tomorrow, we can, however, be certain they will happen.

We all know it too well, data in the hospitality space exists in silos. Even when the systems have existing integrations there is a lack of standardization. All providers input data in different formats, quality levels, and make it difficult for 3rd party systems to consolidate and analyse these data points.

The digital age has dramatically reshaped customers’ expectations of companies and brands. Whether through demands for ‘transparency’ or greater options for online services, customers have made it clear that to remain relevant, companies must not merely adapt, but innovate. The hospitality industry is no exception.

Research in service innovation has evolved from a generic perspective to a demarcation perspective, portraying it as something that should be differentiated from product innovation and, finally, shifting into a synthesis perspective (Carlborg et al., 2014). The synthesis perspective emphasizes the necessity of an integrated approach to innovation that considers both technological and non-technological aspects.

Over the past few years, inventions in the hospitality industry have developed at a fast moving pace. Although most service providers and hospitality related services are doing their best to keep up with these rapid changes, new technology has helped the industry to grow. Here are some of the top 10 innovation in the hospitality industry over the last decade or so.

Coming from a hotel perspective, some of the latest and best examples of innovations in the hospitality industry revolve around technology. That's seems obvious at first, but the thing to remember is that hotels have been around long before software and many other technological advancements we don't even notice today.

(Alice) In evaluating innovations in hospitality it’s helpful to consider the biggest problems facing the industry, and then identify the technology that helps solves them. Here are some of those problems and ways hotels have been solving them with innovative technology...