LibGuides: HMGT: Websites

Websites Recommended for HMGT 410

7 biggest customer service mistakes to avoid when you work in hospitality
From Hcareers website, Here are 7 of the biggest (and most common) mistakes that customer service professionals should avoid making when dealing with guests or customers.
Customer Service
Chapter 9 from Introduction to Tourism and Hospitality from Open Textbook
The Importance of Customer Service in Hospitality
Customer service is the essence of the hospitality industry.. Article from the bizfluent website discusses five aspects of this.
Importance of Customer Service in Hospitality & Tourism
From the Houston Chronicle business pages, discussing the importance of good customer service, medeting and exceeding customer expectiations.
There is a difference between service and hospitality and it's impacting your asset
From the Hotel Management website, how to provide both service and hospitality
Three Customer Service Secrets of the Hospitality Industry That You Should Borrow Today
Forbes article detailing customer service strategies from the hospitality industry that could be applied to other industries.