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HMGT: General Collection Books

Resources for Hospitality Management

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General Collection Books for HMGT 310

The Customer service survival kit: What to say to defuse even the worst customer situations by Richard S. Gallagher;
Call Number: HF5415.5.G3468 2013
ISBN: 9780814431832
The Effective Executive by Peter F. Drucker; Jim Collins (Foreword by)
Call Number: HD38.D68 2017
ISBN: 9780062574343
Effective People Management by Pat Wellington
Call Number: HF5549.W431 2017
ISBN: 9780749480820
Interpersonal Communication by Julia T. Wood
Call Number: BF637.C45 W656 2016
ISBN: 9781285445830
Leadership Ethics by Mary Uhl-Biel (Editor); Joanne Ciulla (Editor); Patricia H. Werhane (Editor)
Call Number: HM1261.L435 2013 v. 1
ISBN: 9781446257357
One nation under stress: The trouble with stress as an idea by Becker, Dana
Call Number: BF575.S75 B343 2013
ISBN: 9780199742912
Self-Esteem and Positive Psychology by Christopher J. Mruk
Call Number: BF697.5.S46 M78 2013
ISBN: 9780826108982
Self-Determination Theory by Richard M. Ryan; Edward L. Deci
Call Number: BF575.A88 R93 2017
ISBN: 9781462528769
Ten Steps to Relieve Anxiety by H. Michael Zal
Call Number: BF575.A6 Z35 2013
ISBN: 9780882824505
Time Management in a Week by Robert Ashton
Call Number: HD69.T54 A84 2016
ISBN: 9781473610354
Workplace Conflict Resolution Essentials for Dummies by Vivian Scott
Call Number: HD42.S36 2015
ISBN: 9780730319450

Subject Headings

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Conflict Resolution

Interpersonal Communication

Stress Management

Time Management