An online research management platform including a bibliography composer and note-taking features.
What is it?
NoodleTools is a resource that allows students to evaluate resources, build accurate citations, archive source material, take notes, outline topics, and prepare to write. it generates accurate MLA, APA, and Chicago/Turabian references with options to annotate and archive lists of documents. It offers a visual 'tabletop' to manipulate, tag and pile notecards, then connect them in outlines to prepare for writing. Why use it?
Use this resource if you are looking for an all-in-one resource to assist with note-taking, citations, and pre-writing projects.
Caution! Find Out How to Calm – and Not Calm – the Caustic Client! Summary: A new customer service scenario, designed for today’s high-efficiency, money-saving training needs.
An excellent case study of a major product delivery disaster and a very angry client - all superbly managed by the account manager, who demonstrates exceptional service, communication, problem solving, and leadership skills.
Let's face it - customers are sometimes annoying. But ignoring them and their problems isn't always a great solution. (And by "isn't always" I mean "basically never.") This video will walk you through how to deal with angry or frustrated customers, as well as showcasing a few less-than-ideal approaches. How did we pack so much awesomeness into such a short video? Because we're efficient. You're welcome!
Customer service: Skills for success by 
Customer service training 101 by 