BA 212 Customer Service Essentials: Week 9 - Customer Service via Technology & Engaging Customer Loyalty

An online guide to the Bellevue University Library and all its resources and services

A member of the reference team will work with you one-on-one throughout your academic career to answer your questions about the research process.

Need help? Sign up for a 60-minute Zoom session with the Library Reference Team. Sessions are offered Monday through Friday 9-6 PM.

Caution! Find Out How to Calm – and Not Calm – the Caustic Client! Summary: A new customer service scenario, designed for today’s high-efficiency, money-saving training needs.

An excellent case study of a major product delivery disaster and a very angry client - all superbly managed by the account manager, who demonstrates exceptional service, communication, problem solving, and leadership skills.

Let's face it - customers are sometimes annoying. But ignoring them and their problems isn't always a great solution. (And by "isn't always" I mean "basically never.") This video will walk you through how to deal with angry or frustrated customers, as well as showcasing a few less-than-ideal approaches. How did we pack so much awesomeness into such a short video? Because we're efficient. You're welcome!