BA 212 Customer Service Essentials: Week 10 - Customer Service Via Technology

Digital service platforms by Kang, K.

An introduction to applications of deep learning for developers by Armando V.; Bernardete R.

Technology mediated service encounters by Garcés-Conejos Blitvich, P.; Fernández-Amaya, L.; de la O Hernández-López, M.

Artificial intelligence in service industries: Customers' assessment of service production and resilient service operations by Mariani, M.M.; Borghi, M.

Human-machine collaboration in online customer service – a long-term feedback-based approach by Graef, R.; Klier, M.; Kluge, K.; Zolitschka, J.F.

Robotics for customer service: A useful complement or an ultimate substitute? by Xiao, L.; Kumar, V.; Brady, M.; Hollebeek, L.; Sprott, D.

System for augmented human-robot interaction through mixed reality and robot training by non-experts in customer service environments by El Hafi, L. ; et. al.

When do consumers prefer AI-enabled customer service? The interaction effect of brand personality and service provision type on brand attitudes and purchase intentions by Yang, C.; Hu, J.

When social media delivers customer service: Differential customer treatment in the airline industry by Gunarathne, P.; Rui, H.; Seidmann, A.

“Untact”: A new customer service strategy in the digital age by Lee, S.M.; Lee, D.