Gathered here are general books located in the library as well as online videos about Customer Service. Select a book to view it in our catalog.
Big data in practice: How 45 successful companies used big data analytics to deliver extraordinary results by 
The customer-driven organization: Employing the Kano model by 
The customer service survival kit: What to say to defuse even the worst customer situations by 
The everything guide to customer engagement: Connect with customers to build trust, foster loyalty, grow a successful business by 
People love you: The real secret to delivering legendary customer experiences by 
The ten principles behind great customer experiences by 
What great service leaders know and do: Creating breakthroughs in service firms by 