Gathered here are general books located in the library as well as online videos about Customer Service. Select a book to view it in our catalog.
Big data in practice: How 45 successful companies used big data analytics to deliver extraordinary results
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The customer-driven organization: Employing the Kano model
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The customer service survival kit: What to say to defuse even the worst customer situations
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The everything guide to customer engagement: Connect with customers to build trust, foster loyalty, grow a successful business
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People love you: The real secret to delivering legendary customer experiences
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The ten principles behind great customer experiences
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What great service leaders know and do: Creating breakthroughs in service firms
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