(Forbes) In a recent conversation with Jeff Titterton, CMO of Zendesk about their Customer Experience Trends Report 2019, he told me that their research had found that while 40% of customers say that they prefer to use search or help centers before contacting support only 20% of support teams provide self service.
(Michigan State University) Companies see logistics as a critical blueprint of the supply chain. It is used to manage, coordinate and monitor resources needed to move products in a smooth, timely, cost-effective and reliable manner.
