Skip to Main Content
It looks like you're using Internet Explorer 11 or older. This website works best with modern browsers such as the latest versions of Chrome, Firefox, Safari, and Edge. If you continue with this browser, you may see unexpected results.

Disaster Manual: Behavioral Emergency

A comprehensive collection of links to resources for disaster prevention, recovery, training, and outreach.

Behavioral Emergency

Disruptive or Violent Behavior

  • Any incident in which a person or persons are in danger of injuring themselves or others either intentionally or unintentionally,
  • Call for assistance in the immediate area.
  • Dial 9-911 and Ext. 557-5000 and give the exact location and situation.
  • Speak calmly.
  • Do not challenge the individual.
  • Stay out of their reach.
  • Be aware of environment at all times. Keep the area clear of items that can be used as weapons.
  • When police/Campus Safety arrive, give a brief summary of the event.
  • Clear area of visitors or other staff who are not required to assist in the situation.
  • Assist those injured.

Safety Tips

Workplace violence has emerged as an important safety and health issue in today's workplace.

Watch for Signs That May Be Associated with Impending Violence

  • Verbally expressed anger, frustration or threats.
  • Body language such as a threatening gesture.
  • Signs of alcohol or drug abuse.
  • Presence of a weapon.

Maintain Behavior That Helps Ease Anger

  • Present calm, caring attitude, speak quietly and do not give orders.
  • Acknowledge the person's feelings: "I know you are frustrated."
  • Avoid behavior that may be interpreted as aggressive, i.e., moving rapidly, getting too close, touching or speaking loudly.

Be Alert

  • Avoid sitting at the desk with your back to the door.
  • Evaluate every situation for potential violence.
  • Be vigilant throughout the encounter.
  • Do not isolate yourself with potentially violent persons.
  • Keep an open path for exiting.
  • Do not let the potentially violent person stand between you and the door.
  • Report suspicious people to Campus Safety at Ext. 557-5000.