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Disaster Manual: Behavioral Emergency

A comprehensive collection of links to resources for disaster prevention, recovery, training, and outreach.

Behavioral Emergency

Disruptive or Violent Behavior

  • Any incident in which a person or persons are in danger of injuring themselves or others either intentionally or unintentionally,
  • Call for assistance in the immediate area.
  • Dial 9-911 and Ext. 557-5000 and give the exact location and situation.
  • Speak calmly.
  • Do not challenge the individual.
  • Stay out of their reach.
  • Be aware of environment at all times. Keep the area clear of items that can be used as weapons.
  • When police/Campus Safety arrive, give a brief summary of the event.
  • Clear area of visitors or other staff who are not required to assist in the situation.
  • Assist those injured.

Safety Tips

Workplace violence has emerged as an important safety and health issue in today's workplace.

Watch for Signs That May Be Associated with Impending Violence

  • Verbally expressed anger, frustration or threats.
  • Body language such as a threatening gesture.
  • Signs of alcohol or drug abuse.
  • Presence of a weapon.

Maintain Behavior That Helps Ease Anger

  • Present calm, caring attitude, speak quietly and do not give orders.
  • Acknowledge the person's feelings: "I know you are frustrated."
  • Avoid behavior that may be interpreted as aggressive, i.e., moving rapidly, getting too close, touching or speaking loudly.

Be Alert

  • Avoid sitting at the desk with your back to the door.
  • Evaluate every situation for potential violence.
  • Be vigilant throughout the encounter.
  • Do not isolate yourself with potentially violent persons.
  • Keep an open path for exiting.
  • Do not let the potentially violent person stand between you and the door.
  • Report suspicious people to Campus Safety at Ext. 557-5000.