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Lorraine Patrick
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PBOL 300 Week 3 Readings
Customer Service
by
Ginovsky, J.
ABA Bankers News, (2004). Vol. 12(2), pgs. 1-4
175 oars: How fidelity’s bank’s team effort has yielded a ‘superior’ rating and excellent customer service.
Northeast Pennsylvania Business Journal, Vol. 29(10), (2014). pg. 26.
United States: Customer loyalty shrinking for banks at a time when relationships matter most.
MENA Report, 2015.
Customer Service
Video (10 mins).
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