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Lorraine Patrick
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PBOL 300 Week 2 Readings
Service quality models in banking: a review
by
Sangeetha, J. & Mahalingam, S.
International Journal of Islamic and Middle Eastern Finance and Management, (2011). Vol. 4 (1), 83 – 103.
Leading for Growth (Read Ch. 17 pgs. 158-164)
by
Davis, Ray, Shrader, Alan
Read Ch. 17 pages 158-164.
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