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PBOL 320 Week 6 Journal Readings
Bank Management and Financial Services
by
Peter S. Rose; Sylvia C. Hudgins
ISBN: 9780078034671
Publication Date: 2012-02-09
Please read page 17, pgs. 76-82, pgs. 118-121, and 399-400.
Tellers versus technology in overall consumer satisfaction with banking services.
by
Simmers, C., Burman, B., Haytko, D., Ellis, C.
Academy of Marketing Studies Journal, (2008). Vol. 12(1).
Optimizing the client experience: Should you be worried about mobile banking app security?
by
Dixon, Amanda
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