Supply Chain & Logistics Management - Undergraduate: SCLM 319 - Decision Making in a Global Environment

SCLM 319 Week 1

Assigned Readings and Research

• Andersen, B., & Fagerhaug, T. (2013). The ASQ pocket guide to root cause analysis. Quality Press.

Read pages 1-30 of the ASQ Pocket Guide to Root Cause Analysis.

• Johnson, C.N. (2003). QFD explained. Quality Progress, 36(3), 104.
• Ligarski, M. J. (2018). Methodology of problem analysis in the quality management system with the use of systems approach. Management Systems in Production Engineering, 26(3), 157–161.
• Smith, G. (2003). Beyond critical thinking and decision making: Teaching business students how to think. Journal of Management Education, 27(1), 24.

• Susanty, A., Bakhtiar, A., Nia, B. P., & Mustika, D. (2018). Performance analysis and strategic planning of dairy supply chain in Indonesia. International Journal of Productivity and Performance Management, 67(9), 1435-1462. 

• Problem-solving PowerPoint comparing problem-solving to writing a paper (Assignment tab/Week 1 under Week 1 Assignments)

Optional Readings (if you find you want to learn more, bookmark for future reading)

• Carroll, N.R. (2010). The communication problem solver: Simple tools and techniques for busy managers. AMACOM. Retrieved from

• Marquardt, M., & Yeo, R.K. (2012). Breakthrough problem solving with action learning : Concepts and cases. Stanford Business Books.

SCLM 319 Week 2

Assigned Readings and Videos:

• Andersen, B., & Fagerhaug, T. (2013). The ASQ pocket guide to root cause analysis. Quality Press.

Read pages 30-65 of the ASQ Pocket Guide to Root Cause Analysis.

• FastCap. (2020). FastCap 2020 best improvements [Video]. Youtube.
• Gangidi, P. (2019). A systematic approach to root cause analysis using 3 × 5 why’s technique. International Journal of Lean Six Sigma, 10(1), 295-310.
• Mazur, G. H. (2015). Quality function deployment. Journal for Quality & Participation, 37(4), 24–29.
• Ni, J., & Huang, X. (2018). Discovery‐to‐recall in the automotive industry: A problem‐solving perspective on investigation of quality failures. Journal of Supply Chain Management, 54(2), 71–95. 
• Sanders, M., & Prior, A. (2011). Putting DMAIC of Six Sigma in practice. International Journal of Business and Social Science, 2(5).
• Shingo Institute. (2012). Robert Martichenko – Lean leadership [Video]. Youtube.
• Sims, D. (2011). Seven simple rules for solving problems. Industrial Engineer: IE, 43(3), 37–40. Retrieved from

• Spencer, K. (2015). Getting to the root cause. Quality, 54(8), 42–45.
• Zairi, M., & Youssef, M. A. (1995). Quality function deployment. The International Journal of Quality & Reliability Management, 12(6), 9.

Optional Readings (if you find you want to learn more, bookmark for future reading)

• Chen, H.-T. (2016). Quality function deployment in failure recovery and prevention. Service Industries Journal, 36(13–14), 615–637.
• Kaushik, S.K.V. (2018). Innovative business management using TRIZ. Quality Press.
• Madu, C.N. (2020). The house of quality in a minute: A guide to quality function deployment (3rd Edition). Information Age Publishing.
• Park, H., Geum, Y., & Park, Y. (2015). A dual quality function deployment approach for benchmarking service quality. Total Quality Management & Business Excellence, 26(5/6), 569–582.
• Ptacek, R., & Motwani, J. (2011). The Lean Six Sigma pocket guide XL : Combining the best of both worlds together to eliminate waste! MCS Media, Inc.

• Zarghami, A., & Benbow, D. (2017). Introduction to 8D problem solving. Quality Press.

SCLM 319 Week 3

• Andersen, B., & Fagerhaug, T. (2013). The ASQ pocket guide to root cause analysis. Quality Press.

Read pages 66-98 of the ASQ Pocket Guide to Root Cause Analysis.

• Elango, B., Paul, K., Kundu, S., & Paudel, S. (2010). Organizational ethics, individual ethics, and ethical intentions in international decision making. Journal of Business Ethics, 97(4), 543-561. doi: 10.1007/s10551-010-0524-z. 
• Gomes, S., & João, M. (2010). Improvement of segment business using DMAIC methodology: A case study. International Journal of Performability Engineering, 6(6), 561–576.
• iSixSigma. (n.d.). Determine the root cause: 5 whys.

SCLM 319 Week 4

Assigned Readings:

• Appollis, L. M., van Dyk, W. A., & Matope, S. (2020). Using failure modes and effects analysis as a problem-solving guideline when implementing SPC in a South African chemical manufacturing company. South African Journal of Industrial Engineering, 31(1), 157–169.
• Levesque, J., & Walker, H. F. (2007). The innovation process and quality tools. Quality Progress, 40(7), 18-22.
• Levy.D. (nd). Quantitative and qualitative and heuristics. [Video]

Optional/Supplemental Readings and Research

• Morgan, G. (2011). Comparative capitalisms. International Studies of Management & Organization, 41(1), 12–34.

SCLM 319 Week 5 

• Andersen, B., & Fagerhaug, T. (2013). The ASQ pocket guide to root cause analysis. Quality Press.

Read pages 99-118 of the ASQ Pocket Guide to Root Cause Analysis.

• Castagna, E. (2008). High fuel prices change the trucking landscape: The national magazine of business fundamentals. Business Credit, 110(7), 34-35.
• Haynes, E. (n.d.). Essentials of capitalism. (20 minutes).

SCLM 319 Week 6

Peck, J., & Theodore, N. (2007). Variegated capitalism. Progress in Human Geography, 31(6), 731-772.