It looks like you're using Internet Explorer 11 or older. This website works best with modern browsers such as the latest versions of Chrome, Firefox, Safari, and Edge. If you continue with this browser, you may see unexpected results.
(Forbes) In a recent conversation with Jeff Titterton, CMO of Zendesk about their Customer Experience Trends Report 2019, he told me that their research had found that while 40% of customers say that they prefer to use search or help centers before contacting support only 20% of support teams provide self service.
