Frontline Leadership and Management: Week 5

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Films on Demand - 6:17
In this program, your managers and staff can learn how to resolve conflict in the workplace with a range of highly effective and easy to apply techniques.

Films on Demand (04:56 min)
This video discusses limiting the factors at work that can lead to damaging stress.

Films on Demand - (02:39 min)
Address any conflicts that occur in a meeting; Dion intervenes in an argument between Steve and Carlos. Value everybody's input, encourage participation, and set rules.

Films on Demand - Segment from "Managing Conflict Resolution" (04:04 min) Experts break down the scene as the group conflict is replayed using conflict management skills.

Films on Demand (6 min)
This ABC News report looks at how employers can help their staffs overcome discord on the job.

Films on Demand - Segment from "Managing Conflict Resolution" (00:56 min.) Conflict management styles include, submissive, evasive, competitive, cooperative and collaborative. Collaborative conflict management is assertive and creative and tends to have the best outcome.