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Frontline Leadership and Management: Week 2

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Lorraine Patrick

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Management Week 2: Required Readings

The Eight Essential People Skills for Project Management by Zachary Wong
ISBN: 9781523097944

(Skill #4 pages 90 – 110).
Project Management Leadership by Rory Burke; Steve Barron
ISBN: 9781119207986

Please read Chapter 21 pages 289-302.
Leadership Essentials by Oedekoven, O., Lavrenz, J., & Robbins, D.
ISBN: 9780990827931

Please read Chapter 5.
Kiersey Temperment Assessment
Kiersey Temperment Sorter Questionnaire
Achieving results with communication by Ramsey, R. D.
Supervision, (2019). Vol. 80(5), 3–6.
How to flex your communication style- Forget the golden rule. by Frieden, K.
(2016).
Is your communication style at work effective? by Eudy, R.
(2015).
Self-Awareness (HBR Emotional Intelligence Series) by Harvard Business Review, Daniel Goleman, Robert Steven Kaplan, Susan David, Tasha Eurich.
Please read Chapter 2: What self-awareness really is and how to cultivate it. Pages 13-31.
Giving managers feedback (Video)
Films on Demand (7:31).

Suggested Readings

Behave! by Yates, A.
Training Journal, (2018). pgs. 32–35
The communication skills employers value by Knight, M.
Business & Professional Communication Quarterly, (2020). Vol. 83(4), 363–364
Creating a culture of trust: Why managers need to take responsibility for this culture creation. by Malone, P.
Public Management (2018). Vol.100(6), 6–9.
Delegation of tasks: Importance, obstacles, implementation. by Tarnowski, J., Quinn, K., Alvero, A., & Sadri, G.
Industrial Management, (2019). Vol. 61(1), 22–26
Mind your language by Earwaker, J.
Business Spotlight, (2019). Vol. 8, 78–79.
Organizational models of effective communication by Turaga, R
IUP Journal of Soft Skills, (2016). Vol. 10(2), 56–65.
Plan communication with the boss.
Communication Briefings, (2017). Vol. 36(5), 5.

Required Videos