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Frontline Leadership and Management: Week 3

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Lorraine Patrick

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Management Week 3:Required Readings

Leadership Essentials by Oedekoven, O, Lavrenz, J. & Robbins, D.
ISBN: 9780990827931

Please read Chapter 6.
Five key elements to process improvement project success by Rever, H.
Conference Paper.
Making process improvements stick.
Harvard Business Review, (2018). Vol. 96(6), 16–19.
Using the PDCA cycle to support continuous improvement (Kaizen) by Skhmot, N.
10 things that tank process improvement projects: Great ISEs worldwide know it’s also important to understand what does not work. by Antony, J., Taheri, B., & Gupta, S.
ISE: Industrial & Systems Engineering at Work, (2018). Vol. 50(11), 34–37.
Plan, Do, Check, Act Cycle
Lucid Content Team.

Suggested Readings

5 tips to make process improvements stick.
(2017).
Lean thinking and practices for leaders. by Bernacki, D., Hamm, R., & Hung-Da Wan.
Industrial Management, (2020). Vol. 62(4), 12–17.
Making improvements stick: The importance of people over process. by Eaton, M.
Human Resource Management International Digest, (2010). Vol. 18(5), 30-35
Making process improvements stick: early excitement usually leads to backsliding.
Harvard Business Review (2018) Vol. 96(6).
Plan-Do-Check-Act: Integrating quality into safety management. by Williams, A.
Professional Safety, (2020). Vol. 65(2), 18–19.
What is the Plan-Do-Check-Act (PDCA) Cycle?
(2019)

Required Videos