Communication Toolbox: Active Listening

http://www.sophia.org/tutorials/active-listening
Whether you're in a group or speaking with someone one-on-one, the best way to process verbal communication is to listen actively.
This simply involves being able to repeat back to someone what they've told you, in your own words.
You don't have to agree with what they've said; you're just proving that you understand what they've said.

Expressing your thoughts, feelings and opinions clearly and effectively is part of the communication
process. Such expression is complemented by actively listening to and understanding the messages
others are trying to get across to you. Indeed, good communication and understanding are made
possible by active listening.

Films on Demand (1:13 min)
Actively listening is a skill that is essential for successful interviewing. Viewers learn a step-by-step process for active listening.

Films on Demand (5:18 min)
Active listening skills help discern needs of customers and finding solutions. These skills include empathy, asking questions, paraphrasing, summarizing, verbal prompting, and silence.

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