Communication Toolbox: Listening Strategies

http://academic.cuesta.edu/acasupp/as/206.HTM
Hearing is a spontaneous act. Listening, by contrast, is something you choose to do. Listening requires you not only to hear what has been said but to understand as well.

https://www.slideshare.net/AnnRone/strategies-for-developing-listening-skills-56620388
This slideshow presents some ideas to better understand listening skills.

Films on Demand (33:23 min)
This video allows viewers to improve listening ability and capitalize on the benefits of better listening skills. Topics include both the causes and the costs of poor listening habits; an exploration of appreciative, empathic, comprehensive, and critical listening; and specific suggestions to improve listening..

Films on Demand (21:48 min)
The video identifies the best methods for giving coworkers the attention they deserve and provides eight simple tips that viewers can use to sharpen concentration. These include learning to focus, taking proper notes, putting emotions on hold, avoiding biases and stereotypes, finding a point of interest in a dull but important conversation, and more.

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