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Library Anxiety: Information Seeking Behavior

Library anxiety is a real phenomenon that can hurt your ability to complete your coursework and do library research. This guide talks about what library anxiety is and some ways to overcome it.

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What is information seeking behavior?

  • Initiation: when a person first becomes aware of a lack of knowledge or understanding. Feelings of uncertainty and apprehension are common.
  • Selection: when a general area, topic, or problem is identified. Initial uncertainty often gives way to a brief sense of optimism and a readiness to begin the search.
  • Exploration: when inconsistent, incompatible information is encountered. Uncertainty, confusion, and doubt frequently increase and people find themselves "in the dip" of confidence.
  • Formulation: when a focused perspective is formed. Uncertainty diminishes as confidence begins to increase.
  • Collection: when information pertinent to the focused perspective is gathered. Uncertainty subsides as interest and involvement deepens.
  • Presentation: when the search is completed with a new understanding. This enables the person to explain his or her learning to others or in some way put the learning to use.
  • Assessment:, when the work is done. A sense of accomplishment and increased self-awareness arrives.

Excerpted from Carol Collier Kuhlthau's Information Search Process.

Carol Kuhlthau's Information Search Model

Information Seeking Behavior Model

created by Carol Kuhlthau Information Search Process

Dr. Valerie Nesset on Information Behavior

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Library Anxiety in Information Seeking