LibGuides: Communication: Email and Digital Communications

Email and Digital Communication

Did you know that e-mail is still one of the most effective communication methods in business today? Communicating by e-mail is not only lightning fast but is extremely convenient, handling many business documents including ordering, billing, contracts and announcements.

The resources on the right are arranged by type: general collection books, E-Books, articles, videos, and websites. They all relate to digital communication in some way, though they may branch off into general business communication topics.

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Email and Digital Communication

Communication with memes: Consequences in post-truth civilization by Kien, G.
Call Number: HM626 K54 2019
ISBN: 9781498551359
Lexington Books
Crisis communication in the digital age: Manage or rampage by Kara, A. S.
Call Number: HD 49.3 K37 2019
ISBN: 9781527523265
Cambridge Scholars Publishing
Also available online (click link)
Digital marketing strategy: An integrated approach to online marketing by Kingsnorth, S.
Call Number: HF 5548 .32 K566 2022
ISBN: 9781398605978
Kogan Page
Microsoft Office inside out (Office 2021 and Microsoft 365) by Habraken, J. W.
Call Number: HF5548.4 M525 B677 2022
ISBN: 9780137564095
Microsoft
Strategic corporate communication in the digital age by Camilleri, M. A.
Call Number: HD30.37 S87 2021
ISBN: 9781800712652
Emerald Publishing Limited
Also available online (click link)

Can you hear me?: How to connect with people in a virtual world by Morgan, N.
ISBN: 9781633694446
Publication Date: 2018
Ebooks in EBSCOhost
Communication, digital media and future: New scenarios and future changes by Gola, E., Volterrani, A., & Meloni, F.
ISBN: 9788833120546
Publication Date: 2022
Directory of Open Access Books
Computer-mediated communication for business: Theory to practice by Stephanie, K.
ISBN: 9781527538856
Publication Date: 2019
ProQuest Ebook Central
Conquering communication in organisations: The digital way by Scher, M.
ISBN: 9781869227012
Publication Date: 2018
Ebooks in EBSCOhost
Digital communication systems: Signals, channels, and signaling by Spezia, S.
ISBN: 9781774079713
Publication Date: 2020
Ebooks in EBSCOhost
Digital communication techniques by Gontrand, C.
ISBN: 9781119705192
Publication Date: 2020
ProQuest Ebook Central
Digital PR by Whatmough, D.
ISBN: 9781787566224
Publication Date: 2019
Ebooks in EBSCOhost
Digital you: Real personal branding in the virtual age by Arruda, W.
ISBN: 9781949036756
Publication Date: 2019
Ebooks in EBSCOhost
Faster, fewer, better emails: Manage the volume, reduce the stress, love the results by Booher, D.
ISBN: 9781523085125
Publication Date: 2019
Ebooks in EBSCOhost

3 words you should never use in a work email by Belgray, L.
Money, (2019), 48(1), 18-20.
5 technology trends that are changing business communication by O'Brien, J.
Communication World, (2019, April), 1-4.
Communication floods: Emails in scholarly communication by Lüthje, C., & Thiele, F.
Studies in Communication, Media (SCM), (2020, July 1), 9(3), 369-393.
Ethical challenges in an evolving digital communication era: Coping resources and ethics trainings in corporate communications by Meng, J., Kim, S., & Reber, B.
Corporate Communications, (2022), 27(3), 581-594.
Here's a genius way to reply to an email that makes you furious by Glum, J.
Money, (2018, November), 47(9), 26-27.
How to spend way less time on email every day by Plummer, M.
Harvard Business Review Digital Articles, (2019, January 22), 2-6.
The impact of stress due to digital communication due to productivity; The exploratory study by Khaoula, S., Khalid, C., & Omar, T.
International Journal of Business & Administrative Studies, (2020, August), 6(4), 201-208.
Managing in writing: Recommendations from textual patters in managers' email communication by Molek-Kozakowska, K., & Molek-Winiarska, D.
Business & Professional Communication Quarterly, (2023, September 1), 86(3), 296-321.
Millennial and generation Z digital marketing communication and advertising effectiveness: A qualitative exploration by Munsch, A.
Journal of Global Scholars of Marketing Science, (2021, January 1), 31(1), 10-29.
Transparency and control in email communication: The more the supervisor is put in cc the less trust is felt by Haesevoets, T., et al.
Journal of Business Ethics, (2019, June), pp.1-21.
Virtual teams: Learning intercultural business communication by doing by Swartz, S., & Luck, S. L.
Journal of Organizational Psychology, (2018, August), 18(1), 42-45.

Cyber security for employees
Alexander Street Video - 15:27
This brand new 2018 video course focuses on stopping the ever-growing threat of cyber theft. The program, designed for all employees, teaches the subject in language that even a non-technical person can understand. Cybersecurity is in the hands of employees.
Digital communication skills: Dos and don'ts
Films on Demand - 28:02
Even for late adopters of digital technology, this video has important points on what you should do—and what you don’t want to do—when it comes to email, texting, videoconferencing and using the phone for business calls or voice mail.
How can understanding email etiquette make you a better communicator?
Alexander Street Video: 2:00
With over 124 Billion business emails sent and received each day, this animated episode highlights ways to make sure the emails you send are received and understood properly
Lead productive online meetings
Alexander Street Video - 2:00
Lead Productive Online Meetings will appeal to the increasing number of people working from home or in scattered locations. New technologies have made online meetings more feasible, but they require fresh approaches. In this video, psychology expert Peter Quarry provides helpful tips about making virtual meetings more productive.
Using social media in corporate communication
HS Talks - 26:01
Hello, I'm Dr. Vidhi Chaudhri, Associate Professor in Media and Communication at Erasmus University Rotterdam in the Netherlands. My research and teaching interests span various topics and organisational communication and public relations, including corporate social responsibility, social mediated organisational communication, crisis and reputation management, digital activism and employee engagement.

The 9 rules of work email etiquette smart people follow
(The Muse) Here are nine rules of work email you must follow—if you want to keep your online reputation intact.
28 best practices for email etiquette in the workplace
(Indeed) In this article, we discuss why etiquette is so important and we share 28 of the best practices for email etiquette in the workplace.
Communicating in the digital age
(Strategic Finance Magazine) Leaders need to adapt their communication styles to be more dynamic in the Digital Age.
A guide to safe use of social media in the workplace
(Medium) Today, we will show you the pros and cons of social media in the workplace and how to safely use it.
How to communicate in the digital age
(Forbes) Whether or not the use of emojis is appropriate for business professionals is an issue that’s still up for debate. With World Emoji Day taking place this month, it’s a good time to discuss how entrepreneurs feel about emojis and other communication practices in the digital age.
The impact of email in the workplace
(Hearst Newspapers) Email has had a significant impact on the workplace since the late 1990s. Some of the effects of email communication at work have been positive, while others have detracted from the benefits of face-to-face communication. Choosing the best method in any given workplace situation is key to effective communication.
Social media fact sheet
(Pew Research Center) Today around seven-in-ten Americans use social media to connect with one another, engage with news content, share information and entertain themselves. Explore the patterns and trends shaping the social media landscape over the past decade.

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Michelle Arnold

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Communication: Email and Digital Communications

Email and Digital Communication

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Email and Digital Communication

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