LibGuides: Communication: Corporate Etiquette

Corporate Etiquette

Corporate etiquette refers to behaving sensibly and appropriately at the workplace to create an everlasting impression. Some may refer to corporate etiquette as rules defined by the organizational culture which are adhered to by personnel.

The resources on the right are arranged by type: general collection books, E-Books, articles, videos, and websites. They all relate to corporate etiquette in some way, though they may branch off into general business communication topics.

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Use this resource if you are looking for an all-in-one resource to assist with note-taking, citations, and pre-writing projects.

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Corporate Etiquette

The apology impulse: How the business world ruined sorry and why we can't stop saying it by O'Meara, S., & Cooper, C. L.
Call Number: HD 59 O47 2020
ISBN: 9781789660340
Kogan Page
The marvelous millennial's manual to modern manners by Marventano, J. W., & Wallace, C. C.
Call Number: HF 5389 M376 2019
ISBN: 9781642790535
Morgan James Publishing
Also available online (click link)

Business cultures around the world: A practical guide by Henry, E.
ISBN: 9782706142611
Publication Date: 2019
Ebooks in EBSCOhost
Civility at work: How people treatment is a critical success driver for business by Bayer, L.
ISBN: 9781953349811
Publication Date: 2021
Business Expert Press
Conducting business across borders (1st ed). by Wallwork, A.
ISBN: 9781631578083
Publication Date: 2018
Business Expert Press
Dress code to success by Janson, S.
ISBN: 9783965960978
Publication Date: 2019
ProQuest Ebook Central
The field guide to extraordinary communication and connection by Doyle, R.
ISBN: 9781640950788
Publication Date: 2019
Ebooks in EBSCOhost
Lean on civility: Strategies for changing culture in manufacturing workplaces by Masotti, C., & Bayer, L.
ISBN: 9781952538810
Publication Date: 2021
iGLibrary Plus
The marvelous millennial's manual to modern manners by Marventano, J. W., & Wallace, C. C.
ISBN: 9781642790535
Publication Date: 2019
Ebooks in EBSCOhost
Smart skills: Communications by Forsyth, P.
ISBN: 9781789550016
Publication Date: 2019
Ebooks in EBSCOhost

Etiquette for today's workplace by Kasprzak, L.
Chemical Engineering Progress, (2019, October), 115(10), 12.
The exceptional professional: What you need to know to grow your career by Arra, L. N.
Career Planning & Adult Development Journal, (2018), 34(3), 56-57.
Interview etiquette and hiring outcomes by Tews, M. J., Stafford, K., & Michel, J. W.
International Journal of Selection & Assessment, (2018, December), 6(2-4), 164-175.
Is best answer really the best answer? The politeness bias by Lee, S.-Y., Rui, H., & Whinston, A. B.
MIS Quarterly, (2019, June), 43(2), 579-600.
Modern business writing etiquette by Arsakaeva, K. S.
SHS Web of Conferences, (2023), Vol. 172.
Two tales of rejection: Being rejected and rejecting others' (re)views by Dasborough, M. T.
Journal of Organizational Behavior, (2019, February), 40(2), 123-125.
Understanding etiquette is key to success: Best practies in business etiquette by Zacher, C.
U.S. Black Engineer & Information Technology, (2019), 43(3), 15.

Communication skills
Films on Demand - 35:13
When communicating on the phone always be polite, use good grammar, enunciate, and error on the side of being too formal.
Customer service: series
Alexander Street Video
A series of 8 videos discussing various aspects of customer service, including names and greetings, expressing empathy, anticipating customer needs, and how to tell a customer "no."
How can understanding email etiquette make you a better communicator?
Alexander Street Video: 2:00
With over 124 Billion business emails sent and received each day, this animated episode highlights ways to make sure the emails you send are received and understood properly
Professionalism: series
Alexander Street Video
A series of 16 videos covering various aspects of business etiquette, including phone etiquette, in-person meetings, business meals, and more.

The 10 basics of business etiquette
(Hearst Newspapers) The basis of business etiquette is about building strong relationships in your field by fostering better communication. This can only happen when those you work with feel secure and comfortable. Although basic business etiquette may vary from country to country, some principles stand the test of time and geography.
22 business-etiquette rules every professional should know
(Insider) In "The Essentials of Business Etiquette," Barbara Pachter writes about the things people need to know in order to conduct and present themselves appropriately in professional social settings. Here are some of her most important points.
Business etiquette musts for your next client meeting
(Business News Daily) Client meetings require more than preparing a good pitch or presentation. Following proper etiquette is essential to holding productive meetings and building a solid foundation for your client relationships.
Importance of business etiquette
(Hearst Newspapers) Etiquette is a set of unwritten rules that apply to social situations, professional workplaces and relationships. In the business world, good business etiquette means that you act professionally and exercise proper manners when engaging with others in your profession.
Learn business etiquette
(TutorialsPoint) In “Business Etiquette” we will discuss what etiquettes, the business / corporate world expects from their employees and what you should do to meet their expectations. It helps in building a good, positive network of business people.
Why business etiquette matters
(Meetings Professionals International) Who cares about business etiquette? Your boss. Poor manners could cost you a job when it comes to navigating generationally diverse work climates.

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Michelle Arnold

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Communication: Corporate Etiquette

Corporate Etiquette

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Corporate Etiquette

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