Skip to Main Content

Citizenship Toolbox: Intercultural Competence

Intercultural Competence

"Intercultural Knowledge and Competence is 'a set of cognitive, affective, and behavioral skills and characteristics that support effective and appropriate interaction in a variety of cultural contexts.' (Bennett, J. M. 2008. Transformative training: Designing programs for culture learning. In Contemporary leadership and intercultural competence: Understanding and utilizing cultural diversity to build successful organizations, ed. M. A. Moodian, 95-110. Thousand Oaks, CA: Sage.)" (Association of American Colleges and Universities, n.d.)

Employees who speak another language, demonstrate respect for others, and cope with cultural differences, such as personal space, greetings, and social cues are sought after by employers in today’s global economy.  Companies often seek employees who can work effectively with people from different cultures.

In this section you will find resources for becoming familiar with ongoing and emerging global events, issues, and challenges. There are also resources for that discuss empathy and sensitivity to cultural differences, understanding the perspective of people from other countries and cultures.

Source: Association of American Colleges and Universities. (n.d.) VALUE: Valid assessment of learning in undergraduate education. Retrieved from

Internet Resources


Information Literacy Tools

LibGuide Curator

Quick Links