BSCL – Bachelor of Science in Supply Chain and Logistics Management: Streaming Videos
This LibGuide contains resources to support all the courses within the Supply Chain and Logistics Management degree. Click on the appropriate tab for your course to view and access the resources.
Dr. Prokup discusses supply chain management as well as customer service and quality. He defines these terms and elaborates on the difference between quality assurance and quality control.
This video discusses the "voice of the customer" and covers topics like the objectives of the customer satisfaction research, the importance of planning the process, information-gathering methods, and the interpretation of the results.