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Troubleshooting Guide for Bellevue University Library: ProQuest

General Browser Troubleshooting Tips

If you are having difficulty viewing content in this database, try to:

  • Clear your browser's cache. Here are the instructions on doing so for several popular web browsers, courtesy of Indiana University.
  • Ensure that cookies are enabled. Here are the instructions on enabling cookies for each of the most popular web browsers:
  • Pay close attention to your web browser. Many web browsers will notify you when a web page isn't working correctly, but if you don't know where to look, you'll probably miss these notifications. For most web browsers, these notifications appear either at the top of the open window or at the bottom of it, and they most commonly appear when the browser is trying to block something, especially pop-up windows, which you may need to enable to view database content.
  • Install the latest version of Java
  • Install the latest version of Adobe Reader
  • Install the latest version of Flash.
  • Install another web browser, or the latest version of your current one, and attempt to view the content on it. (Note that this database does not officially support Chrome.) You can get the latest versions of the recommended web browsers at:
  • Ensure that any firewall or security software you use is not blocking the database you are trying to access.
  • Close all unnecessary browser tabs and windows.

Safari-Specific Troubleshooting

If you are having difficulty viewing a document in this database while using Safari, try to:

Downloading, Printing, and Saving eBooks

Downloaded pages can be transferred to and read on ereader devices like Nooks and Kindles. You will have to consult your device's manual for information on this process.

To download pages from an ebook:

  1. Access the desired ebook as Full text - PDF.
  2. Towards the top left of the screen, click Open in PDF Reader.
  3. Depending on your browser, the PDF will either open in the Adobe Acrobat Reader program, or will open in the browser itself.
  4. If you are viewing the document in Reader, you should be able to click File then Save As to save the document to your computer. If it has opened in your browser, you should be able to right-click on the document, then select Save As.
  5. Once the document is downloaded to your PC you can read it, print it, or transfer it to another device.

Downloading and Saving Video Content

Video content can simply be downloaded by clicking the Video download link to the right of the video's details, under Other Formats.

Harvard Business Review

Note that many articles within the journal Harvard Business Review can no longer be printed, and in some cases cannot even be saved. Click here for more information on these limitations.