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Troubleshooting Guide for Bellevue University Library: Gale Virtual Reference Library

General Browser Troubleshooting Tips

If you are having difficulty viewing a document in this database, try to:

  • Clear your browser's cache. Here are the instructions on doing so for several popular web browsers, courtesy of Indiana University.
  • Ensure that cookies are enabled. Here are the instructions on enabling cookies for each of the most popular web browsers:
  • Pay close attention to your web browser. Many web browsers will notify you when a web page isn't working correctly, but if you don't know where to look, you'll probably miss these notifications. For most web browsers, these notifications appear either at the top of the open window or at the bottom of it, and they most commonly appear when the browser is trying to block something, especially pop-up windows, which you may need to enable to view database content.
  • Install the latest version of Adobe Reader. 
  • Install another web browser, or the latest version of your current one, and attempt to view the content on it. You can get the latest versions of the recommended web browsers at:
  • Ensure that any firewall or security software you use is not blocking the database you are trying to access.
  • Close all unnecessary browser tabs and windows.

Downloading, Printing, and Saving eBooks

Users can download individual chapters one-at-time from books. Not all books and chapters are available in PDF format--attempting to download these chapters will result in HTML files, which will open in a web browser. PDF files can be transferred to and read on some ereader devices. You will have to consult your device's manual for information on this process.

To download pages from an ebook:

  1. Access the desired chapter from the book's Table of Contents or from the Search Results page. 
  2. Towards the top right-hand corner of the screen, click View PDF.
  3. On the right hand side of the screen, click the Download button.
  4. The document will be downloaded to your PC, at which point you can read it, print it, or transfer it to another device.

Safari-Specific Troubleshooting

If you are having difficulty viewing a document in this database while using Safari, try to: