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Troubleshooting Guide for Bellevue University Library: Credo

General Browser Troubleshooting Tips

If you are having difficulty viewing a document in this database, try to:

  • Clear your browser's cache. Here are instructions on doing so for several popular web browsers, courtesy of Indiana University.
  • Ensure that cookies are enabled. Here are the instructions on enabling cookies for each of the most popular web browsers:
  • Pay close attention to your web browser. Many web browsers will notify you when a web page isn't working correctly, but if you don't know where to look, you'll probably miss these notifications. For most web browsers, these notifications appear either at the top of the open window or at the bottom of it, and they most commonly appear when the browser is trying to block something, especially pop-up windows, which you may need to enable to view database content.
  • Ensure that your screen resolution is at least 1024x784. Here are the instructions on changing screen resolution for:
  • Install another web browser, or the latest version of your current one, and attempt to view the content on it. You can get the latest versions of the recommended web browsers at:
  • Ensure that any firewall or security software you use is not blocking the database you are trying to access.
  • Close all unnecessary browser tabs and windows.

Downloading, Printing, and Saving eBooks

To download pages from an ebook:

  1. Access the desired text that you wish to save.
  2. Click Save at the top of the text, below the text's title. 
  3. Towards the top of the screen, in Credo's toolbar, you'll see a Saved Results button; click it. 
  4. From here you'll be able to decide how you would like to save your selected material and in what format you'd like to save it.
  5. The document will be downloaded to your PC, at which point you can read it, print it, or transfer it to another device, depending upon format. Note that you can also print documents directly from the Print button while viewing the text.