Troubleshooting Guide for Bellevue University Library: Business Expert Press/ebrary

If you are having difficulty viewing a document in this database, try to:

• Clear your browser's cache. Here are instructions on doing so for several popular web browsers, courtesy of Indiana University.
• Ensure that cookies are enabled. Here are instructions on enabling cookies for several popular web browsers:
  • Internet Explorer
  • Firefox
  • Safari (On newer versions of Safari, the Safari menu has been replaced with a gear icon.)
  • Chrome
• Pay close attention to your web browser. Many web browsers will notify you when a web page isn't working correctly, but if you don't know where to look, you'll probably miss these notifications. For most web browsers, these notifications appear either at the top of the open window or at the bottom of it, and they most commonly appear when the browser is trying to block something, especially pop-up windows, which you may need to enable to view database content.
• Install the latest version of Java. 
• Ensure that pop-ups are allowed. Here are instructions for enabling pop-ups for several popular web browsers, courtesy of the University of Pennsylvania.
• Install another web browser, or the latest version of your current one, and attempt to view the content on it. 
  • Internet Explorer
  • Firefox
  • Safari
  • Chrome
• Ensure that any firewall or security software you use is not blocking the database you are trying to access.
• Close all unnecessary browser tabs and windows.

If you are having difficulty viewing a document in this database while using Internet Explorer:

• Pay attention to the Internet Explorer window when you are trying to view content. It is likely that you are receiving a message that reads 'Do you want to allow this webpage to access your clipboard?' or a similar message. This message may be hard to spot unless you are looking for it. Click 'Allow' to proceed.

The amount of content you can copy, print, and download varies by title and whether or not the book has been downloaded. These limits can be determined by reading the information under Availability in the item's record. Downloaded content can be transferred to and read on ereader devices like Nooks and Kindles. You will have to consult your device's manual for information on this process. 

To download a full book:

1. Access the desired ebook's record.
2. Click Full Download  and sign in with your ebrary login credentials. If you do not have an account with ebrary, you will need to create one at this point. 
3. Select the device you are using. (If you are using a Windows-based mobile device, select Laptop Desktop.)
4. If you selected Laptop Desktop and don't already have Adobe Digital Editions installed on your device, you will be prompted to install it at this point.
5. At this point you should be able to download the ebook. Most ebooks will expire in 7-14 days, depending upon the license.
6. If you can't download the book it may be a limited-user book with no more downloads allowed, or you might already have 10 books downloaded, which is the maximum that ebrary allows.
7. Note that some books are not available for fully downloading.
8. For further information on downloading books and device/software specific troubleshooting, please consult the ebrary Support Center. 

To download a single chapter:

1. Access the desired ebook's record.
2. Click Read Online, then navigate to the chapter that you wish to download using the Table of Contents.
3. Click the Chapter Download icon, near the top of the screen. From here, you can change the page range or citation style, if you desire.
4. Click Continue, then Open PDF. The chapter will then download. 
5. Unlike full books, individual chapters do not expire. However, downloading chapters counts against the maximum number of pages you can print from an ebook.
6. For further information on downloading ebook chapters and printing limits, please consult the ebrary Support Center.