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Troubleshooting Guide for Bellevue University Library: Books 24/7

Recommended Browsers

  • Microsoft Internet Explorer version 8 or later
  • Mozilla Firefox latest version

General Browser Troubleshooting Tips

If you are having difficulty viewing a document in this database, try to:

  • Clear your browser's cache. Here are instructions on doing so for several popular web browsers, courtesy of Indiana University.
  • Ensure that cookies are enabled. Here are the instructions on enabling cookies for each of the database's recommended web browsers:
  • Pay close attention to your web browser. Many web browsers will notify you when a web page isn't working correctly, but if you don't know where to look, you'll probably miss these notifications. For most web browsers, these notifications appear either at the top of the open window or at the bottom of it, and they most commonly appear when the browser is trying to block something, especially pop-up windows, which you may need to enable to view database content.
  • Install another web browser, or the latest version of your current one, and attempt to view the content on it. You can get the latest versions of the recommended web browsers at:
  • Ensure that any firewall or security software you use is not blocking the database you are trying to access.
  • Close all unnecessary browser tabs and windows.

Internet Explorer-Specific Troubleshooting

If you are having difficulty viewing a document in this database while using Internet Explorer, try to:

  • Set the browser's Privacy settings to Medium High or lower.
    • From the Internet Explorer Tools menu, select Internet Options, then click the Privacy tab.
    • Select the Medium High setting, and click OK.
  • Add Books24/7 to Internet Explorer's Allowed Sties List.
    • From the Internet Explorer Tools menu, select Internet Options, then click the Privacy tab.
    • Click the Sites... button, then enter 'books24x7.com' (without quotation marks) in the Address of website field.
    • Click Allow, then click OK, then click OK again.

Downloading, Printing, and Saving eBooks

You cannot conventionally save or download ebooks from this database, however, you can print chapters via your browser's built-in printing functionality.