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Troubleshooting Guide for Bellevue University Library: Blackboard (Cyber-Active Classroom)

Change your Bellevue University Password

The first step to always try when encountering login problems with Bellevue University resources is to change your Bellevue University password. Access the Bellevue University Create/Reset Your Password page, then simply follow the prompts to reset your password. Once your password has been reset, try accessing the resource in question again.

Service Desk Contact



Phone: 800.756.7920 option 4 or 402.557.7140


If you need help navigating Blackboard, Bellevue University has created a Student Blackboard Training Library for you to use. Note that Library staff will only be able to assist you with very basic Blackboard navigation problems.

Use Another Web Browser

Install another web browser, or the latest version of your current one, and attempt to view the content on it. You can get the latest versions of the recommended web browsers at:

Blackboard Availability

Access to your online classroom is only available 7 days prior to the course's start and for the duration of the course. If you are having difficulty accessing an online classroom environment this may be the cause.