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Troubleshooting Guide for Bellevue University Library: Opposing Viewpoints in Context

General Browser Troubleshooting Tips

If you are having difficulty viewing content in a database, try to:

  • Clear your browser's cache. Here are the instructions on doing so for several popular web browsers, courtesy of Indiana University.
  • Ensure that cookies are enabled. Here are the instructions on enabling cookies for each of the most popular web browsers:
  • Pay close attention to your web browser. Many web browsers will notify you when a web page isn't working correctly, but if you don't know where to look, you'll probably miss these notifications. For most web browsers, these notifications appear either at the top of the open window or at the bottom of it, and they most commonly appear when the browser is trying to block something, especially pop-up windows, which you may need to enable to view database content.
  • Install another web browser, or the latest version of your current one, and attempt to view the content on it. You can get the latest versions of the recommended web browsers at:
  • Ensure that any firewall or security software you use is not blocking the database you are trying to access.
  • Close all unnecessary browser tabs and windows.

Downloading, Printing, and Saving Content

Content can be downloaded, printed, and saved by using the appropriate tools under the Tools menu on the right-hand side of the page when a document is being viewed.

  • Clicking Download will prompt the user to select which format they would like to download the document in: Google Drive, HTML, or PDF. PDF is generally recommended for novice users. 
  • Clicking Print will load a new browser window where the document will appear in a print-ready format. You will need to use your browser's print functionality in order to actually print the document.
  • Clicking Save will save the document to your personalized Opposing Viewpoints folder; if you wish to save the document to your local hard drive, you will need to click Download instead.