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Supply Chain & Logistics Management - Undergraduate: Week Two

SCLM 319 Week 2

Seven simple rules for solving problems. by Sims, D.
Industrial Engineer: IE, (2011). Vol. 43(3), 37–40.
Discovery-to-recall in the automotive industry: A problem-solving perspective on investigation of quality failures. by Ni, J., & Huang, X.
Journal of Supply Chain Management, (2018). Vol. 54(2), 71–95.
The ASQ pocket guide to root causes analysis. by Andersen, B., & Fagerhaug, T.
Please read pages 30-65 of the ASQ pocket guide to root causes analysis.
Getting to the root cause. by Spencer, K.
Quality (2015). Vol. 54(8), 42-45.
A systematic approach to root cause analysis using 3X5 why's technique.
International Journal of Lean Six Sigma (2019). Vol. 10(1), pgs. 295-310.
Quality function deployment. by Mazur, G. H.
Journal for Quality & Participation, (2015). Vol. 37(4), 24–29.
Putting DMAIC of six sigma in practice. by Sanders, M., & Prior, A.
International Journal of Business and Social Science, (2011). Vol. 2(5).
Quality function deployment. by Zairi, M., & Youssef, M. A
The International Journal of Quality & Reliability Management, (1995). Vol.12(6), 9.
FastCap 2020 best improvements.
FastCap (2020).- Video
Robert Martichenko – Lean leadership: Video by Shingo Institute
YouTube Video (2012).
Quality function deployment in failure recovery and prevention. by Chen, H.-T.
Service Industries Journal, (2016). Vol. 36(13–14), 615–637. (Optional Reading).
A dual quality function deployment approach for benchmarking service quality. by Park, H., Geum, Y., & Park, Y.
Total Quality Management & Business Excellence, (2015). Vol. 26(5/6), 569–582. (Optional Reading).
Introduction to 8D problem solving. by Zarghami, A., & Benbow, D.
Quality Press (2017). (Optional Reading).
Innovative business management using TRIZ. by Kaushik, S.K.V.
Quality Press, 2018. (Optional Reading).
The house of quality in a minute: A guide to quality function deployment (3rd Edition). by Madu, C.N.
Information Age Publishing. (2020). (Optional Reading).
The lean six sigma pocket guide XL: Combining the best of both worlds together to eliminate waste. by Ptacek, R., & Motwani, J.
MCS Media, Inc. (2011). (Optional Reading).

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