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Supply Chain & Logistics Management - Undergraduate: Week Three

SCLM 456 Week 3

Lean thinking by Coleman, Howard
Electrical Wholesaling (2008). Vol. 89(3), pgs. 63-65.
Cause and effect diagrams alone don't tell the whole story by Turner, Ronald E.
Quality Progress (1997). Vol. 30(1), pgs. 53-56.
Which control chart do I use? by Latzko, William J.
Quality Congress Annual quality Congress Proceedings (2003). Vol. 57, pgs. 547-555.
Service quality dimensions: An examination of Gronroos's service quality model. by Gi Du Kang, & James, J.
Managing Service Quality (2004). Vol. 14(4), pgs. 266-277.
Comparative analysis of quality costs and organization sizes in the manufacturing environment. by Rodchua, Suhansa.
the Quality Management Journal (2009). Vol. 16(2), pgs. 34-43.
Total productive maintenance and its link to total quality management. by Jostes, Robert S, & Helms, Marilyn M.
Work Study (1994). Vol. 43(7), p. 18-20.
Production and Operations Management by K. Aswathappa
ISBN: 9789350243978
Publication Date: 2010-01-01
Please read Chapters 7, 8, & 14.
Operations management by Kumar, S. Anil Suresh, N
Publication Date: 2009
Please read Chapters 4 & 10,
Manager's guide to operations management by Kamauff, J.
Please read Chapters 4 & Chapter 5.
Operations Management by Brennan, Linda L.
Publication Date: 2011
Please read Chapter 5 and Chapter 8.

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