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Supply Chain & Logistics Management - Undergraduate: Week Three

SCLM 446 Week 3

Logistics capability, logistics outsourcing and firm performance in an e-commerce market by Cho, Jay Joong-Kun; Ozment, John; Sink, Harry
International Journal of Physical Distribution & Logistics Management38. 5 (2008): 336-359
DOI 10.1108/09600030810882825
Marketing dollars move to interactive: CRM by Klie, L.
Customer Relationship Management15. 11 (Nov 2011): 14
Supply-chain linkages and operational performance: A resource-based-view perspective by Rungtusanatham, M; Salvador, F; Forza, C; Choi, T Y
International Journal of Operations & Production Management23. 9 (2003): 1084-1099.
Risk and reward are found in logistics, transportation, and global trade by Hillman, Mark
Manufacturing Business Technology24. 12 (Dec 2006): 31-32
Customer-driven operations: Aligning quality tools and business processes for customer excellence by Ahoy, Christopher K.
ISBN: 9780071608312
Publication Date: 2009
Please read Chapters 9-12.

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