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HMGT: eBooks

Resources for Hospitality Management

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E-Books for HMGT 410

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Achieving success through innovation: Cases and insights from the hospitality, travel, and tourism industry by Withiam, G. et al
Publication Date: 2016
Business Expert Press
The Customer service survival kit: What to say to defuse even the worst customer situations by Gallagher, Richard S.
Publication Date: 2013
Alexander Street
Managing customer experience and relationships : a strategic framework by Lowenstein, Michael W.
Publication Date: 2014
Business Expert Press
Service excellence: Creating customer experiences that build relationships by Bolton, Ruth N.
Publication Date: 2016
Business Expert Press
Service thinking: The seven principles to discover innovative opportunities by Hastings, Hunter
Publication Date: 2013
Business Expert Press
Your customer rules! : Delivering the Me2B experiences that today's customers demand by Price, Bill,
Publication Date: 2015
ProQuest Ebook Central

Subject Headings

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Customer relations

Customer services

Service industries -- Management.