This LibGuide contains electronic resources to support all the courses within IT Operations Management program, including eBooks, journal articles, streaming videos, and websites. Choose the appropriate tab for your course to access the resources.
This Practices Guides is a brief document that provides an overview describing the best practices, activities, attributes, and related templates, tools, information, and key terminology of industry-leading project management practices and their accompanying project management templates.
This website is a book chapter that covers the history of the quality movement, total quality management (TQM), continuous quality improvement (CQI), six sigma, and quality management systems.
